About Us

Why We Developed Omnistar Kbase


Omnistar Kbase was developed to serve a need for a user-friendly knowledge/article management solution that can be implemented with virtually any web site. Most businesses and organizations provide some sort of support or documentation to their customers that needs to be easily accessible. The information needs to be clearly categorized and also allow the user to do keyword searches for information. The development of Omnistar Kbase has been based on the trend of providing cost-effective customer self-servicing solutions. These types of self-servicing solutions allow customers to find answers to their own questions and problems, thus minimizing support costs and giving the end customers the power to solve their own problems.


How We Do It


Founded in 2000, Omnistar Interactive has been providing web based solutions to businesses worldwide. Our client base ranges from fortune 500 companies such as Xerox to small businesses with under 10 clients. Our core team of developers, support staff and sales persons work collaboratively to insure that all of our customers receive the absolute best product and service. Over the years we been able to streamline our processes so that each of our customers receives our devoted attention. All of these things have been possible from the strong leadership that exists in our company. From the upper level executive staff to management all the way down to the frontline support techs, everyone that works for Omnistar truly understands our vision and our mission to provide the very best products and services.


What We Do


The Omnistar Kbase software is one of our most popular and best selling solutions. During the development of the product, we had our end customer in mind, so we structured in such a way that it can be quickly and easily rolled out for any support organization. Once the development for the product was completed, the updates to the product did not stop there. We consistently make improvements and updates to the software based on feedback that we obtain from our customers and from our overall vision for the direction of the product. We also encourage an interactive dialogue with our customers so we can stay on the pulse of our customers need. It is only through this dialogue that we can determine the true direction for product improvements.

What Do Users Say

The Omnistar Knowledge Base package provided us with all the functionality needed to create a fast, simple and functional knowledge base solution for our customers that is easy to administer.

Anthony Yarbrough
www.theplanet.com

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