Frequently Asked Questions

1. Can I translate Omnistar Kbase to another language?
   Yes, you can translate Omnistar Kbase to any language. There is only one file to modify. You can even translate the MySql character easily with our product
   
   
2. If I choose your hosted option, is your software and datacenter reliable, secure and confidential? Where is the Data Hosted?
   If you choose our hosted option, this means that we will host the software on our servers and you will not have to worry about backups and other technical issues. Some users choose our install option which allows you to totally host the software on your server. The details below apply only if you decide to go with the hosted option.

   We take all reasonable precautions to keep your information and data safe and secure. Our state-of-the-art redundant servers are hosted and professionally managed by Rackspace Managed Hosting, a recognized leader in high-end hosting. Learn more about our datacenter and security infrastructure.

3. I am a web designer, can I offer Omnistar Kbase to my clients?
   Yes, Omnistar Kbase can be 100% private labeled. You can add your logos to the admin panel and also remove any reference to Omnistar Kbase. We even have an un-branded user guide that your clients can access.
   


4. How do I receive the product after my purchase?
   After you purchase Omnistar Kbase you will immediate receive an email that will have a link to our software download area so you can immediately download the software.
   


5. Will my users have to download a special plug-in to use my product?
   No, all of Omnistar Interactive products are web-based and do not require any special plug-ins.
   


6. Do I need a dedicated server to install Omnistar Kbase?
   No, you do not need a dedicated server and you can install Omnistar Kbase on most shared hosting environments.
   


7. Can I import and export data between Omnistar Kbase and other applications?
   Yes, Omnistar Kbase allows you to import and export using CSV. Also there is an option to select your desired delimiter.
   


8. What exactly does the Omnistar Kbase program do?
   Omnistar Kbase is a dynamic knowledgebase management system that allows you to create a repository of searchable and useful information for your web site visitors.


9. What are the system requirements for the Omnistar Kbase program?
   Please visit our requirements page at:
   http://www.omnistarkbase.com/requirements.htm
   


10. What programming language was the Kbase written in?
    Omnistar Kbase is written in PHP.


11. How difficult is the installation of the Omnistar Kbase program?
    The installation of Omnistar Kbase is very easy. We provide a detailed step-by-step installation guide that details the whole process, however if you are having problems installing feel free to request a FREE INSTALLATION.


12. Does the Kbase run on a server or on my PC?
    The Omnistar Kbase runs on your web server. To view the requirements for our software, visit: http://www.omnistarkbase.com/requirements.htm. Once you install our software, you can access it from any web browser.


13. Is a trial or demo version available?
    We have an online demo available that you can try here.


14. Does the product come with a 30-day money back guarantee?
    Yes, our product comes with a 30 Day Money Back Guarantee. Please visit our guarantee page for more information.


15. Is there a partner / reseller program for the Omnistar Kbase program?
    Yes, Omnistar Kbase has a partner reseller program. To request more information please fill out our partner form here.


16. Can Omnistar Kbase be managed by a non-technical person?
    Yes, Omnistar Kbase can be managed by anyone that simply has experience browsing the Internet. The web based administrative area is very user friendly and we also provide detailed documentation at our support page here.


17. What type of support is offered with the product?
    Omnistar offers FREE 24-7 email and helpdesk support for the product. We also offer phone support by appointment only.


18. Can I add features to the Omnistar Kbase?
    Yes, you can add additional features to our program if you are a developer because we offer full source code.


19. Is the user interface customizable?
    Yes, the user interface can be totally customized from the administrative area. You can browse in your own header and footer graphics or use HTML to match the look and feel of your current site.


20. Can I install the program on multiple domain names?
    No, the license for the product allows you to only install and run the product from one domain name. If you have multiple domain names you will need to purchase multiple licenses, however you may qualify as a reseller so feel free to fill out our partner form here. In addition, once you are a customer, you will receive a 10% discount off future orders.