Smart Businesses improve efficiency with Knowledge Management Software

Omnistar Kbase allows you to provide your site visitors with a searchable repository of useful articles. Our software includes powerful tools to help take your customer support efforts to the next level:

• Allow customers to proactively search for solutions - By creating a useful repository of articles and information, your customers will be able to search for solutions on their own without having to contact you. The creation of a useful knowledgebase can lessen the amount support calls and help desk inquiries that your company receives.
  
  
• Provide a useful resource to your staff - Omnistar Kbase also has an internal staff knowledge base area that can become an useful resource to your staff. This internal knowledgebase is secure and separate from your main public knowledge base and will require your staff to login to get access.
  
  
• Tailor information based on customer feedback - Through the article rating feature, your clients can rate each article giving you valuable feedback which can help you determine what information to add in the future.
  
  
• Answer common questions using FAQs - You can easily answer common questions that you get by creating a FAQ section that lists out the common questions and and answers to them. The FAQ section can become a great resource for your sales and support staff that may consistently get the same questions.
  
  
• Archive information as your knowledge base grows - Over time as your knowledgebase grows you can easily archive older irrelevant articles without having to delete them. Through article archiving you can be sure to retain all information that you add without having older articles cluttering up new information.
  
  

• Immediate Download The Software and Receive Free Professional Installation
  Once you buy our product, you can immediately download the software. Also we offer free professional installation.
  
  
• Receive 12 Months of Free Upgrades and Support
  Once you buy the software you will receive 12 months of free support and upgrades.
  
  
• Re-Brand Our Product and Profit
  You can easily re-brand our software and charge your clients a monthly. Everything in our software can be branded to your company including the powered by links and logos.
  
  
• Easily Translate To Any Language
  You can easily translate our software to any language by editing one file.
  
  
• Your Users Can Save Articles
  Users can easily save articles to a separate section of the software
  
  
• Password Protect Articles
  You can easily password protect folders in the software
  
  
• Your User Can Subscribe to Get Updates
  There is an option for your users to subscribe to receive updates. Therefore, once you change an article, the user will automatically receive an email notification of the change.
  
  
• Create an Internal Knowledge Base
  You can create an internal only knowledge base that your staff can access any time. When you add an article, you can assign who will have access to the article.
  
  
• Receive Detailed Reports and Analysis
  You can receive detail reports on what are the most popular articles, the most popular categories, the most popular authors and more.
  
  
• Categorize Your Articles Into Sub-Folders
  You can categorize your articles into sub-folders and you can have sub-folders within other sub-folders.
  
  
• Create a Mouse-Over Glossary For Complicated Terms
  You can now create a mouse over glossary. Therefore, if you have a complicated definition, your users can get the definition, by simply moving their mouse over the word.
  
  
• Stay Organized with a Build-in Calendar
  Our software includes a built-in calendar / to do list. You can add events on the calendar for yourself and other staff.
  
  
• Attach Documents To Your Articles
  You can easily attach documents to your articles. Therefore, you can have additional resources for your users in the form of PDF or Word files.
  
  
• Your Users Can Send Your Questions
  If users still have questions after reading your articles, they can submit a question that will be stored in the administrative area of the software.
  
  
• Easily Archive Your Old Articles
  Our software has a function that let's you archive your older files.
  
  
• Easily Customize the User Interface
  You can easily customize the user interface to match your site.
  
  
• 100% 90 Day Money Back Guarantee
  Omnistar is so convinced that you'll love our product that we offer a 90 Day money back guarantee. If within the first 90 days after purchasing our product you decide for whatever reason it is not the right product for your business simply let us know and you will receive a full refund.