Smart Businesses improve efficiency with Knowledge Management Software

Omnistar Kbase allows you to provide your site visitors with a searchable repository of useful articles. Our software includes powerful tools to help take your customer support efforts to the next level:

• Allow customers to proactively search for solutions - By creating a useful repository of articles and information, your customers will be able to search for solutions on their own without having to contact you. The creation of a useful knowledgebase can lessen the amount support calls and help desk inquiries that your company receives.
  
  
• Provide a useful resource to your staff - Omnistar Kbase also has an internal staff knowledge base area that can become an useful resource to your staff. This internal knowledgebase is secure and separate from your main public knowledge base and will require your staff to login to get access.
  
  
• Tailor information based on customer feedback - Through the article rating feature, your clients can rate each article giving you valuable feedback which can help you determine what information to add in the future.
  
  
• Answer common questions using FAQs - You can easily answer common questions that you get by creating a FAQ section that lists out the common questions and and answers to them. The FAQ section can become a great resource for your sales and support staff that may consistently get the same questions.
  
  
• Archive information as your knowledge base grows - Over time as your knowledgebase grows you can easily archive older irrelevant articles without having to delete them. Through article archiving you can be sure to retain all information that you add without having older articles cluttering up new information.
  
  

• Immediate Download
  Upon ordering the Omnistar Knowledge Management Software Install version you will be able to immediately download and install the product. In addition, we offer Same Day optional FREE installs if you require our technical team to install the product. If you order our hosted version, after we confirm your order, we will set up your account the same day.
  
  
• 12 Months Free Upgrades and Support
  Unlike other products that charge for new versions and upgrades, Omnistar Interactive offers FREE upgrades and support for 12 months. Even if the product version number changes, you will still be entitled to a free upgrade within the first 12 months. Our software team is continually adding new features and offers several new versions every year.
  
  
• Re-Brand Omnistar Knowledge Management Software
  Omnistar Knowledge Management Software can be easily re-branded so that web developers and designers can sell the product as their own.
  
  
• Multi-Lingual
  Omnistar Knowledge Management Software allows you to easily translate the entire administrative, staff and user pages to ANY language. In addition to translating the software you can also change the MySql Character Set.
  
  
• User Favorite List of Articles
  While users are browsing articles, they are able to put those articles in a separate favorite section. Even if users return to the site at a later date, they can still access their favorite area. Users are able to manage the articles in this section and easily remove them.
  
  
• Password Protect Folders
  Omnistar Knowledge Management Software allows you to password protect folders. The password can be easily managed through the administrator page. This allows you to give specific groups or users access to exclusive content by giving them the selected password.
  
  
• Subscribe to Update Notifications
  Your visitors can easily subscribe to be notified when an article is updated. When the article is updated your user will receive an email with the details.
  
  
• Create Internal Only Knowledgebase
  Omnistar Knowledge Management Software allows you to create internal only categories and articles. Therefore, you can easily create internal only knowledge base to go along with your public knowledgebase.
  
  
• Separate Staff Administrator
  Omnistar Knowledge Management Software has a separate administrative staff area that is separate from the main administrative staff area. You can have unlimited staff members with Omnistar Knowledge Management Software. Each staff member will be able to add articles, glossary items, attachments and more. When you setup the staff member you can set the access level.
  
  
• Detail Reports
  Omnistar Knowledge Management Software comes with a set of detail reports that allows you to view information such as number of articles, number of categories, most view articles, most popular articles, most popular categories and most discussed articles.
  
  
• Unlimited Categories and Sub-Categories
  Omnistar Knowledge Management Software allows you to create unlimited categories and sub-categories.
  
  
• Unlimited Knowledge base articles
  Omnistar Knowledge Management Software allows you to create unlimited knowledgebase articles.
  
  
• Mouse-Over Glossary
  Omnistar Knowledge Management Software allows you to add mouse-over glossary entries to any article.
  
  
• Staff Calendar / Address Book
  Omnistar Knowledge Management Software includes an optional calendar available to all staff members where staff members can post to-do items for themselves or other staff members. They can also setup to receive email reminders. In addition Omnistar Knowledge Management Software includes a separate address book for all staff.
  
  
• Unlimited Attachments
  Omnistar Knowledge Management Software allows you to add unlimited attachments to each article. Therefore, you can easily add additional information to your knowledge base articles in any format.
  
  
• Integrated Help Desk
  Omnistar Knowledge Management Software includes a simple help desk that allows your users to ask questions if they cannot find their answers in your knowledge base. Their questions are stored in the administrative area so that you can easily manage all the questions. In addition, as you are answering user questions you will be able to easily add the question to your knowledgebase.
  
  
• Roll-over Text Glossary
  Omnistar Knowledge Management Software has an optional roll-over text glossary. Words can be added to the glossary in the administrative section. When users view articles with glossary words they are automatically highlighted. If the user puts his mouse over the highlighted word then the user will be able to view detail about he glossary word that you entered in the back-end.
  
  
• Archive Article Manager
  Omnistar Knowledge Management Software includes an archive manager. The archive manager will allow the administrator to select a date. Once that date is selected the administrative will select the move or delete option. The system will them move or delete articles before the date selected.
  
  
• Customizable User Interface
  Omnistar Recruiter allows you to totally customize the user interface to match your site. You have the option of browsing in your own graphic for the header or footer. In addition, you have the option to browse in your own HTML for the header and footer. Finally, you have the option to modify any of the user page source files.
  
  
• Still not convinced
  Click here to see why thousands of webmasters choose Omnistar Knowledge Management Software over the competition.
  
  
• Product Benefits
  View benefits of our web based knowledgebase software.

The Omnistar Guarantee

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