Omnistar Kbase Benefits

• Reduce your customer support
  Our software will allow you to reduce your customer support by providing your clients with tools to find the answers they need
  
  
• Easily Train Staff
  Our knowledge base software will allow you to easily train your support staff because they will have access to a knowledge repository that they can access from any web browser.
  
  
• Create Internal Company Knowledge Base
  Our software allows you to easily create an internal company intranet of all your important company articles.
  
  
• Save Time On Staff Training
  Since you will now have an online repository of important articles and documents, your staff will be able to now have 24 hour access to train themselves.
  
  
• Define Important Terms with Glossary
  You can now define important terms and concepts with our build in glossary. Once you define a word in the glossary, your users will be able to mouse over the highlighted word within your article and see the definition.
  
  
• Save Time On Data Entry
  When you respond to user generated questions, you can now automatically add those question into your knowledge base.
  
  
• Password Protect Important Articles
  The software allows you to easily password protect folders to certain users and groups.
  
  
• Stay Organized
  You can now stay organized with our built-in calendar where you can add events for yourself and other staff members.