Omnistar Knowledge Management Software has the ability to provide a convenient database of documentation to accompany your website. Many users offer technical details on their Knowledge Management Software, so we implemented a special feature, a glossary that would be live on each page, so you could provide customers with definitions of advanced terms on the same page as the article.

How can I use glossary terms?

The ability to provide your customers with a glossary of important definitions allows you to include technical information on your products. The more information you provide on your Knowledge Management Software, the more useful it will be to your customers. Remember, anyone who can solve an issue by reading an article on your site is a customer service call that isn't being made. The glossary is a simple step to making your articles as user friendly and accessible as possible.

How will my customers benefit from glossary terms?

Your customers are going to have support questions, and if some of them are more common than others, you add them to the Knowledge Management Software, thats why its there. Simply put, anything that makes the process of reading and learning from the article repository easier is something that will make your customers' experience better. Reducing the burden on your support staff will help your business as well as your customers!

Still not convinced?

Our Omnistar Knowledge Management Software comes with a full 100% money back guarantee, and includes guaranteed same day support and setup, even on weekends. So really, there is no excuse not to at least try out our FAQ Manager and see all the benefits of publishing articles to your site. And with the ability to customize the meta tags of each page, your search engine performance can benefit greatly with Omnistar Knowledge Management Software.

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