Adding an Article to Omnistar Knowledge Management Software

The Omnistar Knowledge Management Software is used to provide informative articles to customers and staff. Adding an article to the software is a simple process, all articles are grouped by topic, and can be added to the FAQs located at different points in the software.

STEP 1: Add Your Article

Select Manage Articles and then select Add Article. From here you should enter the subject of your article. This can be in the form of a question for FAQ articles, but it does not have to be. Enter a summary of the text in the short article contents field, and enter the full text in the article contents field.

STEP 2: Setup the article's details

Every article must be placed into a category for sorting. You can set the article to be public or only accessible by staff. You can also have the article link to related articles, select more than one with control-click. Links to these articles will appear at the bottom of this article once it is published. You can have the article included in either the main FAQ or the FAQ on the front page. As well, you can enter a number to determine the order in which this article will appear.

STEP 3: Setup the timing

You can configure time sensitive article to expire. As well, you can have the system warn admins before an expiration. The software can publish the article at a later date if you set one, and you can setup what icon will appear next to the article within the software.