Manage User Questions

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In this section of the knowledge base software review you can view and respond to questions submitted by users if you enabled that option in your knowledgebase. Click on a question to respond.

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When you respond to a question, it will bring you to the Add Article page shown here. The user's question will automatically be entered as the title of the article, and the category they selected will also be selected here. You can also notify the user of your response via e-mail by selecting the first option. The user will receive an e-mail containing the contents of the article.

Field	Description
Article Title:	This is the article's displayed title
Short Article Contents:	This should be a brief summary of the article
Article Contents:	This is the full text of the article
Categories:	You can select which category or categories the article fits into
Access Level:	You can select which users have access to the article
Related Topics:	You can also select topics that have elements in common with this article
Add To FAQ Section:	Here you can choose what position the article will be added at in the FAQ.
Article Expiration Settings:	You can set articles to expire at a specific date, and can have the system notify an admin a set amount of time before the expiration
Article Go Live Date:	You can have an article added live whenever you set it to
Folder Icon:	This is the image that will appear next to your article.

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