Manage Articles

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From this section of the review knowledge management software, you can add, delete, and edit articles in your knowledgebase.

For a detailed guide to adding articles, click here.

For a detailed guide to reorganizing articles and categories, click here.

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When adding or editing articles, you can give it a title; short article contents, which will be displayed on any page where the article is listed; and the full article contents. These are done using our built-in HTML editor, which allows you to add pictures, colors, tables, etc. to the page.

In the bottom section of the page, you can choose which categories this article will be part of, who has access to the article, related topics, and whether you want to add it to the FAQ sections.

Field	Description
Article Title:	This is the article's displayed title
Short Article Contents:	This should be a brief summary of the article
Article Contents:	This is the full text of the article
Categories:	You can select which category or categories the article fits into
Access Level:	You can select which users have access to the article
Related Topics:	You can also select topics that have elements in common with this article
Add To FAQ Section:	Here you can choose what position the article will be added at in the FAQ.
Article Expiration Settings:	You can set articles to expire at a specific date, and can have the system notify an admin a set amount of time before the expiration
Article Go Live Date:	You can have an article added live whenever you set it to
Folder Icon:	This is the image that will appear next to your article.

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Once you have uploaded an article, you can also upload articles in either Comma Delimited Format (CSV) of Tab Delimited Format. Simply click the "View Articles" link next to the category you would like to upload to. You will then see the following screen, which allows you to upload articles.

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